Last updated: 11th September 2026

1. Returns, Refunds and Cancellations

Your right to cancel

You have the right to cancel your order within 14 days without giving a reason.

The cancellation period ends 14 days after the day you receive your order, or the day you receive the last item if your order arrives in more than one parcel.

Our towels are printed to order, but they are our own catalogue designs rather than items made to your specification. Your full cancellation rights apply.

How to cancel

Email Queen@tenofcups.uk with your order number and tell us you wish to cancel. You may use the cancellation form at the end of this policy, but you do not have to.

You can cancel at any point after placing the order, including before it arrives.

Returning the goods

If your order has already arrived, send it back to us within 14 days of telling us you want to cancel.

Return address: Ten of Cups, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.

You pay the cost of return postage. We recommend obtaining proof of posting.

You may handle the item as you would in a shop. If you handle it beyond what is necessary to establish its nature, characteristics and functioning, we may reduce your refund to reflect any reduction in its value.

Your refund

We refund the price you paid for the goods, plus the standard delivery charge you paid to receive them.

We will make the refund within 14 days of receiving the goods back, or within 14 days of you supplying proof of posting, whichever is earlier. If you cancel before the goods are dispatched, we will refund within 14 days of you telling us.

Refunds are made to the payment method used for the original order.

Faulty or incorrect items

Your rights under the Consumer Rights Act 2015 sit alongside the cancellation rights above and are not affected by them.

If an item is faulty, damaged in transit, or not what you ordered, email Queen@tenofcups.uk within 30 days of delivery with your order number and a photograph. We will arrange a replacement or a full refund, including delivery costs. You will not pay return postage on a faulty item.

If a fault appears after 30 days, email us with your order number and a photograph. Where an item is genuinely faulty you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

This does not cover damage caused by accident, misuse, or by not following the care instructions on this page.

Complaints

Email Queen@tenofcups.uk, or write to us at Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. We aim to reply within three working days.

Message Template

You do not have to use this form, but you may if you wish.

To: Ten of Cups, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, Queen@tenofcups.uk

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on: Order number: Name: Address: Date: